The Financial Times has announced the 2008 winners of “twaddle” awards for ludicrous business phrases and practices — they’re all good, but this one is truly outstanding:

Third is the award for Most Aggravating On Hold Message, which in 2008 was as hotly contested as ever. However, the clear winner was the UK’s Driving Standards Agency for a message that said: “Thank you for your call. The anticipated waiting time for this call is . . . longer than we would expect you to wait. In appreciation of your time, patience and cost implications to yourself, we are terminating this call.” And then it cuts you off.

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